Although any outage is to be avoided, fallback business continuity procedures usually involve implementing a draw if an extended outage is anticipated. The nature of the disaster, the extent of the damage, and the Customers’ business continuity objectives for their CPQ Services all influence the recovery time objectives. Data center is physically housed in a hardened site.Network and system security is in place.Multiple tiers of physical security are in place.Fire prevention and suppressions systems are used.Uninterruptible power supplies are used for all equipment, and backed up by onsite power generation.Physical chassis servers are fully redundant and capable to maintaining operations when failures occur.Conditioned power is used to reduce power fluctuation induced hardware failures.Storage devices utilize RAID technology to prevent single drive failure from causing file system damage.Backups are regularly scheduled, stored on-site in a fire resistant data safe, and sent off-site in regular intervals.The best recovery plan is the prevention of the loss. Organized and deliberate disruptions or Terrorist attacks. There are many events that can impact Hosted Services Operations including: Terrorism, Sabotage, War, Theft, Arson, Civil unrests and Transportation disruption.ĭata loss, Cybercrime, Network disruption, Hacking, Virus outbreak, and Systems failure.Ĭyclone, Flood, Tsunami, Drought, Earthquake, Fire, Subsidence and Landslides, Contamination andĮnvironmental Hazards, Epidemic, Lightning strikes and Pandemic.Ĭivil disorder, also known as civil unrest, is a broad term that is typically used by law enforcement to describe unrestthat is caused by a group of people. Whole) of it unusable for a defined period of time.Įlectrical power failure, Loss of water supply, Communications services breakdown, Power supply orĭistribution disruption, and Support utility equipment failures. "Disaster" as an event that causes a partial (or complete) disruption of our Data center operations making parts (or the This section lists acronyms, slang and TLAs in this glossary of terms. Disaster recovery is the process of regaining access to the data, software, hardware, and network necessary to resume critical business operations for Callidus CPQ Customers after a natural or human caused disaster.
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